Terms and Conditions

1. In these terms and conditions of sale the expression “The Company” means DD Metal Products Limited. And the “purchaser” means the company, firm or persons to whom the goods are supplied by the Company under this contract.

2. No description of goods by the company in any leaflet, catalogue or other written matter shall constitute a contract of sale of goods by description for the purposes of the Sale Of Goods Act 1893 and the Sale Of Goods Act 1980.

3. Any reference to weights and dimensions or performances contained in any catalogue, leaflet or other written matter by the company is approximate only and shall not constitute an implied term of this contract.

4. The Company shall not be responsible for any consequence of non-delivery or late delivery of goods due to any causes beyond its control (such as weather, fire, strike, government control or shortages of (materials/labour) and no such non delivery or late delivery shall entitle the purchaser to rescind this contract. The company urges patience from it’s customers regarding deliveries during annual and bank holidays and, also during the companies annual stocktaking period, as this may cause an extended delay to our stated delivery times.

5. Ireland, Scotland and offshore isles and other countries may incur an additional delivery surcharge. This will be related to the size, weight and type of product that is being shipped. In these instances we suggest you contact us before placing an order. We will then advise you of the additional charge (if any) that would apply to your order. You will then be able to either place or cancel your order based on these charges.

6. The company will not accept any claim relating to the condition or quantity of goods delivered unless formal written notice of any such claim is received by the company within seven days of the delivery date.

7. The Company will not in any circumstances accept liability for any consequential loss of profits or third party claims or detention or delay or expenses of any kind howsoever caused. The Company will not accept any claims for consequential losses arising from the failure of any material supplied and in all cases the limits of liability will be free replacement or refund of the price paid.

8. Whilst any money remains outstanding by the customer to the Company, title to all goods (under any contract) shall remain vested in this company. This Company may recover any goods upon demand and shall resell at our own discretion. The purchaser shall hold such goods as trustee for this company and any resale of the goods by the purchaser shall not involve the passing of title from this company unless and until the goods have been paid for in full.

9. Products may be of multiple origin.

10. All prices shall be subject to increase in the event of increases in wages or raw materials occasioned by government act or regulation and any other relevant increase occurring before completion of any order.

11. These conditions of sale shall apply to every order passed with the company and no substitution or condition in the purchasers order form or condition of trade or the like which would or might negatively derogate from conflict with or qualify any of these conditions of sale shall apply to such order unless expressly accepted by the company in writing. Whilst we always go over and beyond to fully satisfy our customers, we cannot offer or participate in compensation claims.

12. An interest charge of 25{064c93e0e624631a71def09f06266142eca4efae10d8cf438ba5c2190a0e692a} will be levied against outstanding invoices or part invoices remaining unpaid.

13. A restocking charge of 50{064c93e0e624631a71def09f06266142eca4efae10d8cf438ba5c2190a0e692a} will be levied if goods are returned without prior agreement with the company.

14. Any purchaser (client) instructing us to despatch goods direct to their customer has to be at the purchasers (clients) risk.

15. Any delivery note signed in an unclear fashion by the purchaser (recipient) has to be taken as correct, the purchaser has a responsibility to sign for material in full, using the method requested by the carrier if a signed-for delivery service is used.

16. Terms of Payment

Trade:-

Terms of payment shall be strictly cash with order unless a credit account has been agreed and set up where payment shall be strictly net thirty days from the invoice date and shall not be varied except by the owner of the company in writing.

Retail / Private Customers:-

Private Customers shall be debited the full amount for goods and delivery at time of order.

17. Please kindly note – When an order has been placed, and accepted, the customer must ensure that someone is available at the given delivery time and address, to accept the goods and sign if required. Failure to do this will result in the goods, being returned to the customers local mail depot, whereby, a card will be posted through the customers door. The customer must follow the directions regarding a subsequent attempt at delivery, or may choose to collect from the depot. If the customer chooses not to respond to these directions, or contact the depot, the parcel will be returned back to us and the customer will then need to arrange collection or re-delivery at their own cost.

18. Any guarantee mentioned on the site only applies to products where this is stated. If a product is found to be defective within the timeframe offered, (from the date of the order) we will replace that part and deliver it to the customer. The guarantee ONLY applies to the metal components of the product (not the finish). This does not affect your statuary rights.

19. Bespoke and custom products, whereby the product has been manufactured to the customers specification are non refundable and non returnable. Prototypes are chargeable unless otherwise agreed and must be returned after inspection and approval. Due to differences in production procedure or practicality, finished products may not be identical copies of prototypes or technical drawings, we reserve the right to make adjustments where and when required.

20. Collection discounts will be limited to the value of postage that would have been charged, this is simply applied by choosing the “Collect In Person” option on the payment pages, you must then contact us to make arrangements for collection.

21. Refunds and Cancellations

All orders placed are subject to our cancellation and refund policy, goods will only be accepted if they are brand new and unused condition. Packaged items will only be accepted if the package remains unbroken and in reasonable condition. Goods will only be accepted if returned within the returns period outlined below.

22. 1 Year Guarantee – Products are covered for a period of 1 year for defects in manufacture only – no guarantee is made or offered for any coatings, paint or special finishes applied. This guarantee does not cover damage to the product caused by incorrect installation or usage.

23. Data Protection – We will process any personal data fairly and lawfully in accordance with the principles of the Data Protection Act 1998. We will use your personal information (by which we mean information we obtain directly from you) solely for the placing, processing, tracking and delivering of your order. No personal data held will be used or passed to any third party at any time. You have a right to request a copy of the personal data we hold about you for which we may charge a small fee and also to correct any inaccuracies in your information.

Cancellation, Returns and Refunds

In line with the Consumer Contracts Regulations 2013, you have the right to cancel an order from when it was placed until fourteen days after the day it was received.

Any request for cancellation must be sent via letter or email.

The purchaser is liable for the cost of return postage.

When a refund is made, the purchaser will be reimbursed for basic postage charges regardless of the service used to deliver the item originally.

No custom-build orders are able to be cancelled, deposits charged for design work and samples are non-refundable.

Any damage to returned items will be assessed and deductions made to the refunded amount if needed.